Our Commitment to Your Satisfaction

At Snow Board Store, we’re as passionate about your gear performing perfectly as we are about hitting the slopes. We understand that sometimes equipment needs to be returned or exchanged, and we’ve made the process as smooth as fresh powder.

Quick Summary:
  • Return Period: 15 days from delivery date
  • Free returns for defective items
  • Exchanges available for size/color changes
  • Refunds processed within 5-7 business days
  • Original shipping costs non-refundable

Return & Exchange Process

1Check Eligibility

Ensure your item meets our return criteria:

  • Within 15 days of delivery
  • Original tags attached
  • Unworn and in original packaging
  • No signs of use or damage

2Submit Return Request

Email us at [email protected] with the following information:

  • Order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Preferred resolution (refund or exchange)

3Receive Authorization

We’ll respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address

4Ship Your Return

Package your items securely and ship to:

Snow Board Store Returns
47 Pound Ln
Canterbury, GB CT3J 3LS

Include the return authorization number on your package.

5Processing & Refund

Once received, we’ll process within 3-5 business days:

  • Refunds to original payment method
  • Exchange items shipped immediately
  • Email confirmation sent

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Snow Board Store Team, I would like to request a return/exchange for my recent order. Order Details: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Items to Return/Exchange: • [Product Name, Size, Color] • [Additional items if applicable] Reason for Return/Exchange: [Please specify: wrong size, defective item, changed mind, etc.] Preferred Resolution: â–¡ Refund to original payment method â–¡ Exchange for [specify preferred item/size/color] I confirm that the items are: ✓ Unworn and unused ✓ In original packaging ✓ With all tags attached ✓ Within 15-day return period Please provide return instructions and authorization. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Processing Time

  • Refund Processing: 3-5 business days after we receive your return
  • Bank Processing: Additional 2-5 business days depending on your financial institution
  • Total Time: Typically 5-10 business days total

Refund Methods

  • Credit/Debit Cards: Refunded to original card (Visa, MasterCard, JCB)
  • PayPal: Refunded to your PayPal account
  • Store Credit: Available upon request for faster processing
Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Avalanche Airbags – Safety equipment requiring professional inspection
  • Impact Protection Gear – Once removed from packaging
  • Men’s Balaclavas & Facemasks – Hygiene reasons
  • Men’s Base Layers & Thermals – Personal hygiene products
  • Custom or Special Order Items
  • Items showing signs of use, wear, or damage
  • Products without original tags or packaging

Defective items in these categories will be replaced with the same product.

International Returns

As we serve customers worldwide, please note:

  • International customers are responsible for return shipping costs
  • Customs duties and import taxes are non-refundable
  • We recommend using tracked shipping with insurance
  • Processing times may be longer for international returns

Need Help With Your Return?

Our customer service team is here to help you get back on the slopes with the right gear!

Email: [email protected]

Response Time: 24-48 hours

Store Address: 47 Pound Ln, Canterbury, GB CT3J 3LS

We’re committed to making your snowboarding experience exceptional, from your first click to your final run down the mountain.