Welcome to the Snow Board Store FAQ page! We’re here to help you with any questions about our products, delivery, returns, and more. Whether you’re a seasoned rider or getting your little ones ready for their first snow adventure, we’ve got you covered.

Product Questions

What types of snowboarding gear do you offer?
We specialise in premium snowboarding equipment for all ages and skill levels. Our range includes:
  • For Kids: Snowboard sets, clothing, helmets, gloves, bindings, boots, and protection gear
  • For Adults: Snowboard clothing, base layers, balaclavas, and backcountry equipment
  • Accessories: Avalanche airbags, daypacks, impact protection, and luggage
Our products are designed for durability, safety, and performance on the slopes.
Do you have gear suitable for beginners?
Absolutely! We offer a wide range of beginner-friendly equipment, especially in our Kids’ collection. Our products are designed to provide comfort, safety, and confidence for those new to snowboarding.

Delivery & Shipping

How long does delivery take?
Our delivery times are as follows:
  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 days after dispatch via DHL or FedEx (£12.95)
  • Free Shipping: 15-25 days after dispatch via EMS (for orders over £50)
Please note that all delivery times are estimates from the dispatch date, not the order date.
Do you deliver to my location?
We offer global delivery to most countries! However, we’re unable to deliver to some remote areas in Asia. During checkout, our system will automatically verify if we can deliver to your address.
Can I track my order?
Yes! We provide tracking information for all orders. You’ll receive tracking details via email once your order has been dispatched, allowing you to monitor your delivery every step of the way.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your gear, you can return it within this period. Please visit our Returns Policy page for detailed instructions and conditions.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process and provide you with a return authorization if applicable.

Payment & Account

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us.

Company Information

Where is Snow Board Store located?
Our company address is:
47 Pound Ln, Canterbury, GB CT3J 3LS
We’re proud to serve snow enthusiasts worldwide from our UK base.
How can I contact customer service?
You can reach our friendly customer service team at [email protected]. We’re here to help with any questions or concerns you might have about our products or services.

Still Have Questions?

If you couldn’t find the answer you were looking for, don’t hesitate to contact us directly. We’re passionate about snowboarding and committed to helping you get the perfect gear for your adventures!

Ready to hit the slopes? Start shopping now and experience the Snow Board Store difference!

Happy Riding!
The Snow Board Store Team

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